Referral credits

Verified owners of active paid workspaces can refer new coaches and earn credit toward that workspace’s Cleanpull subscription. Free and complimentary workspaces are not eligible. Referral credit is not cash and cannot be withdrawn, refunded, transferred to another person, or spent outside Cleanpull.

Sign up and choose a workspace

On desktop web, open Settings → Refer & Earn. Choose an active paid workspace that you own, accept the program terms, and copy your personal referral link.

If you own more than one paid workspace, choose the one whose future invoices you want to reduce.

What makes a referral eligible

A referral qualifies when all of the following are true:

• The new coach opens your referral link before creating their account.
• Both of you verify your email addresses.
• The new coach has not used Cleanpull before.
• The new coach creates and pays for their first eligible workspace.
• You follow the referral program’s terms, which exclude referring yourself.

The new coach uses your link to sign up for their own account and workspace. To invite someone into your workspace, use a member invitation instead.

How credit is calculated

You earn 20% of the new coach’s qualifying subscription payments as Cleanpull credit. This applies to their first paid workspace for 12 months after its first payment.

The calculation uses the subscription amount collected after discounts and excludes taxes, refunded amounts, and amounts paid with other promotional or referral credit. Cleanpull does not show you the referred coach’s plan, payment amount, invoice, or billing details.

Referral credits currently apply only to subscriptions billed in US dollars.

Why credit waits 30 days

Credit from each paid invoice stays pending for 30 days before it is applied. During that time, Cleanpull checks for refunds, disputes, and chargebacks. A refund or dispute during this period can reduce or cancel the pending credit.

Once approved credit is added to your workspace’s Stripe balance, it is final.

Cleanpull rechecks the selected workspace before applying credit. If its paid subscription has ended, the credit remains pending until that workspace resumes a paid subscription.

How credit pays your bills

Credit from all your referrals adds up in the same balance. Stripe automatically applies it when the selected workspace’s next invoice is finalized. If the credit is larger than one invoice, the unused amount carries forward to later invoices.

Referral credit does not expire while your Cleanpull account remains open. Any credit left after paying an invoice stays on your account; it is not paid out as cash.

Open Settings → Plan & billing to see the workspace’s credit balance and choose Manage on Stripe to download invoices and receipts.

If credit is missing

First check Settings → Refer & Earn:

• Signed up means the coach created an account but has not yet completed an eligible purchase.
• Eligible means the new coach’s workspace qualifies for the referral program.
• Subscribed means a paid subscription was found; you may still need to wait until the 30-day hold ends before the credit is applied.

If more than 30 days have passed since the qualifying payment, email [email protected] with your account email, selected workspace name, approximate referral date, and the date you expected credit. Do not send card numbers or the referred coach’s billing information.

For plan, invoice, payment, or cancellation help, see Billing and workspace capacity.